About HIRE THE PIECE
Hire The Piece first launched in June 2025 from our home premises, built completely from the ground up by a mother juggling four children under four. What started as a creative outlet and a sense of sanity during the chaos of motherhood quickly grew into a passion for carefully curating unique designer pieces that make women feel confident, beautiful, and special for every occasion.
Since then, Hire The Piece has continued to grow, now offering a try-on boutique in Belfield for our Sydney clients, along with a seamless online booking system for customers Australia-wide.
Hire The Piece has a try-on boutique in Sydney by appointment only located at 17 Burwood Road, Belfield, NSW, 2191. We also provide online service via our website Australia wide.
Yes, we offer try-ons at our Belfield Boutique so you can find the perfect fit before your event. All try-ons are by appointment only to ensure each client receives a personalised experience and dedicated styling time. Appointments can be easily booked online at a time that suits you.
Yes, for all bookings we offer express postage within Australia or collection from our Belfield try-on boutique in Sydney. You can select postage or pick up when checking out.
Booking period & Dates
We offer two hire windows, 4 days and 8 days. Choose whichever works best around your event. Your dress is reserved exclusively for you during that time. If you do require an extended hire period please just send us an email.
Sizing & Fit
Doesn't fit quite right? Not a worry, to return your garment simply:
1. Contact us via email within 4 hours of receiving your dress.
2. Place your dress into the prepaid return satchel provided and take the parcel to your local post office (same day as delivery to you).
3. Once your unworn dress is delivered back to our Belfield Boutique we will allocate you a single-use credit note in our system minus a $30 cancellation fee + shipping fees
The item must be unworn, in original condition with no additional signs of wear.
This does not apply to clients who have tried on the item prior to hire.
Like all online fashion purchases, it is difficult to say with 100% certainty whether something will fit. Often, customers will be familiar with the designers they like and know what size they would normally wear in their collections. Alternatively, you can refer to the size guide under dress description.
Delivery & Pickup
For postal bookings: Your booking will be delivered by 6pm 1-2 days prior to your event date.
For pickup bookings: We’ll contact you once your item is ready for collection and send through our opening hours for the week. You’re welcome to come by anytime during those hours that suits you best. Most pickups are available 1–2 days before your event date.
As soon as your item is dispatched, you will receive an email containing a tracking number for the postage company delivering your order (usually Australia Post). If you have not received a tracking number within 24 hours of your event date, please contact us via email ASAP.
All shipping is via express service and costs $30, which includes a pre-paid express return satchel. Prices may vary for larger or heavy weight items. Shipping cost will be calculated at checkout.
Yes, for any bookings with less than 48hrs notice send us a email and we can arrange a collection time.
Returning items
For postal bookings: You must ship back by 5pm on the last day of your hire period using the prepaid return satchel provided. We do not accept yellow box drops. All returns must be handed over counter to Australia Post.
For Pick up bookings: You can return anytime on the last day of your rental period to our boutique. Our address is 17 Burwood Road, Belfield, NSW, 2191.
Opening times for boutique returns below:
Monday: 10am - 2pm & 4pm - 6pm
Wednesday: 10am - 2pm & 4pm - 7pm
Thursday: 2pm - 8pm
Friday: 10am - 2pm & 4pm - 7pm
Saturday: 10am - 3pm
As soon as your item is dispatched, you will receive an email containing a tracking number for the postage company delivering your order (usually Australia Post). If you have not received a tracking number within 24 hours of your event date, please contact us via email ASAP.
Late returns must be communicated during the booking. Late fees of 20% per day of the hire fee may apply at our discretion.
Contact us immediately to arrange for a replacement return method. Additional fees may apply.
No, all shipped items must be returned using the provided pre-paid Express return satchel.
For returns to our Belfield boutique, if you are arranging an Uber or courier return, please contact us via email beforehand so we can ensure someone is available to collect the item.
Damages or Loss
No, this is taken care of and included in your booking hire fee.
Please do not under any circumstances attempt to clean a garment yourself. If you do this and cause permanent damage or staining, you may be liable for repair or replacement fees in accordance with our Terms and Conditions.
Inform us immediately if you damage the garment during the hire period. For more serious damage, you may be charged a repair or replacement fee in accordance with our Terms and Conditions. Our Terms and Conditions also states that you agree not to attempt repairs yourself, so please don’t try this.
As our garments are rented regularly on rotation, minor wear and tear may be present. Please remember you are not purchasing brand-new off the rack items. Discounts, credit notes and refunds will not be provided for small imperfections.
Notify us within two hours of collection or pick-up and document damage by providing photos/video.
Failing to report major damage within the specified timeframe may result in the assumption that the damage occurred during your hire period, making you liable for repair or replacement costs.
If the garment is assessed and deemed unwearable we will offer exchange or full refund.
You are responsible for the garment from the time it is delivered to you until it is returned. If the item is lost, you must notify us immediately so we can inform any upcoming bookings.
As outlined in our Terms & Conditions, lost items will incur a replacement fee of up to 100% of the original RRP.
Bookings and Cancellations
No, refunds are not provided for cancellations, change of mind, or sizing issues.
All bookings include 1 free exchange, subject to availability. To process the exchange, we can simply charge any price difference or revert any left-over money to a credit note.
In-store boutique exchanges must be made prior to your event date. Any postal exchanges require minimum 2-3 business days notice. Please note that original shipping costs are non-transferable, and a new shipping fee will apply for any exchanged order that needs to be posted again.
Yes, photo ID such as drivers licence or passport is required upon booking for security purposes.